Refund policy

Returns & Refunds

I hope you love your piece, but if you change your mind, you can request a return within 14 days of receiving your order.To request a return, please contact me at pryvit.ceramics@gmail.com. Items must be returned unused and in their original condition. Unless the item is faulty or damaged, return shipping costs are the responsibility of the customer.

Damaged items

As ceramics are fragile, please check your order when it arrives. If your piece arrives damaged, please contact me as soon as possible and include photos of the item and packaging. I will arrange a replacement where possible or a refund.

Handmade pieces

Every Pryvit Ceramics piece is made by hand. Small variations in shape, colour, glaze and finish are part of the handmade process and make each piece unique. These natural variations are not considered faults.

Custom and personalised orders

Custom or personalised pieces cannot normally be returned or exchanged unless they arrive damaged or are faulty.

Refunds will be issued to the original payment method once the return has been received and checked. Your statutory rights are not affected.